Returns & Exchanges

**Effective Date: [Insert Date]**

At Chicago United Soccer Academy, we are committed to ensuring that you are completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below and follow the instructions to initiate the process.

#### Return Policy

**Eligibility for Returns**
– Merchandise must be returned in new, unused condition with all original tags and packaging.
– Returns must be initiated within 30 days of the purchase date.

**Non-Returnable Items**
– Personalized items
– Worn or used items
– Clearance items

**How to Initiate a Return**
1. **Contact Us:** Email us at info@cus-soccer.com with your order details and reason for return.
2. **Return Authorization:** We will provide you with a return authorization and instructions on how to send the item back to us.
3. **Shipping:** Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
4. **Processing:** Once we receive the returned item and verify its condition, we will process your refund or exchange within 7-10 business days.
5. **Refund:** Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

#### Exchange Policy

**Eligibility for Exchanges**
– Items can be exchanged for a different size or color within 30 days of the purchase date, subject to availability.
– The item must be in new, unused condition with all original tags and packaging.

**How to Initiate an Exchange**
1. **Contact Us:** Email us at info@cus-soccer.com with your order details and the item you wish to exchange, specifying the desired size or color.
2. **Exchange Authorization:** We will provide you with instructions on how to send the item back to us and the availability of the requested exchange item.
3. **Shipping:** Customers are responsible for shipping costs associated with sending the item back to us unless the item is defective or the exchange is due to our error.
4. **Processing:** Once we receive the returned item and verify its condition, we will send the new item to you and provide tracking information.

#### Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@cus-soccer.com with your order details and a description of the issue. We will provide instructions for returning the item and will cover the cost of return shipping. Upon receiving the returned item, we will send you a replacement or issue a full refund, including any original shipping charges.

#### Contact Us

If you have any questions or need further assistance with your return or exchange, please contact us:

Chicago United Soccer Academy
Email: info@cus-soccer.com

We appreciate your understanding and cooperation with our Returns & Exchanges policy. Thank you for choosing Chicago United Soccer Academy.