### Refund and Returns Policy
**Effective Date: [Insert Date]**
At Chicago United Soccer Academy, we strive to ensure that our customers are satisfied with our services and products. This Refund and Returns Policy outlines the circumstances under which we offer refunds and returns, as well as the process for requesting them.
#### 1. Refund Policy for Services
**Training Programs and Camps**
– If you need to cancel your registration for any of our training programs or camps, please notify us at least 14 days before the start date to receive a full refund.
– Cancellations made within 14 days of the start date are eligible for a 50% refund.
– No refunds will be provided for cancellations made on or after the start date of the program or camp.
**Special Events and Tournaments**
– Refunds for special events and tournaments are available if cancellation is requested at least 14 days before the event date. A full refund will be issued.
– Cancellations made within 14 days of the event date will receive a 50% refund.
– No refunds will be given for cancellations made on or after the event date.
**Private Lessons**
– Private lessons can be canceled or rescheduled with no penalty if notice is given at least 24 hours in advance.
– Cancellations made within 24 hours of the scheduled lesson will be charged in full, and no refund will be provided.
#### 2. Refund Policy for Merchandise
**Returns**
– Merchandise in new and unused condition may be returned within 30 days of purchase for a full refund or exchange.
– To initiate a return, please contact us at info@cus-soccer.com with your order details and reason for return. We will provide instructions on how to return the item.
– Customers are responsible for return shipping costs unless the item is defective or the return is a result of our error.
**Exchanges**
– Items can be exchanged for a different size or color within 30 days of purchase, subject to availability.
– To request an exchange, please contact us at info@cus-soccer.com with your order details and the desired exchange item.
– Customers are responsible for shipping costs associated with the exchange unless the item is defective or the exchange is a result of our error.
**Non-Returnable Items**
– Certain items are non-returnable, including personalized merchandise, worn or used items, and clearance items.
#### 3. Defective or Incorrect Items
– If you receive a defective or incorrect item, please contact us immediately at info@cus-soccer.com with your order details and a description of the issue.
– We will provide instructions for returning the defective or incorrect item and will cover the cost of return shipping.
– Upon receiving the returned item, we will either send you a replacement or issue a full refund, including any original shipping charges.
#### 4. Refund Process
– Refunds will be processed within 7-10 business days of receiving the returned item or cancellation request.
– Refunds will be issued to the original payment method used for the purchase.
– If you do not receive your refund within the specified time frame, please contact us at info@cus-soccer.com for assistance.
#### 5. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Chicago United Soccer Academy
Email: info@cus-soccer.com
Thank you for choosing Chicago United Soccer Academy. We are committed to providing high-quality services and products and appreciate your understanding of our refund and returns policies.